2026 Speakers
Patrick Brown, Founder and CEO, Unity Communications
Patrick Brown is the CEO and founder of Unity Communications, a U.S.-based, award-winning BPO and AI enablement firm helping MSPs scale service delivery without sacrificing quality or margin. Under his leadership, Unity has grown into a global operation spanning the U.S., Philippines, and Mexico supporting managed service providers with 24/7 service desk, NOC, back-office, and AI-powered voice solutions. Known for building a world-class inbound growth engine and a hybrid AI plus human delivery model, Brown focuses on helping MSPs increase EBITDA, improve client retention, and unlock scalable recurring revenue - including access to the highest paying wireless and wireline AT&T services in the country. A serial entrepreneur and operator at heart, he is passionate about leveraging automation, global talent, and disciplined operational systems to help MSPs grow faster, operate leaner, and compete in an increasingly AI-driven marketplace.