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Vonage Keynote Address: The Power of AI-driven Innovation and Personalization to Drive Customer Success

Reggie Scales  (SVP Global Sales Applications, Vonage)

Location: Level 2 (Main Level), Keynote Room, The Venetian Ballroom F

Date: Wednesday, March 13

Time: 9:30 am - 9:40 am

Pass Type: All Access, CP Conference, Expo + Keynote, MSP Summit Conference - Get your pass now!

Session Type: Keynote

Track: AI Symposium

Vault Recording: TBD


This presentation outlines the importance of embracing artificial intelligence (AI) to enhance innovation and customization for customer success. Reggie Scales discusses how Vonage being globally located, having 120,000+ enterprise customers and a large developer community is not just riding the waves of digital transformation and connectivity but creating them. The talk also emphasizes two aspects: Vonage's strengths in the marketplace and the company's unwavering commitment to the channel.

The presentation focuses on two fundamental strengths of Vonage: its position in the marketplace and its unwavering commitment to partners. Vonage differentiates itself by offering secure and scalable solutions across various domains including APIs, unified communications, contact centers and conversational commerce serviced through robust platforms like the Vonage Communications Platform. This customer-centric approach, focused on long-term satisfaction, and their strategic collaboration with Ericsson to pioneer a global 5G network and communication platform, highlight Vonage's marketplace strength.

A significant part of Vonage's strategy centers around its commitment to the channel and the mutual growth with its partners. This collaboration augments Vonage's global reach, converting their innovative products into tangible solutions for customers. The channel also serves as a vital forum for Vonage and its partners to discuss and strategize the future of digital communications. Notably, Vonage proudly acknowledges its considerable investment and corresponding success within the channel, with plans for continued enhancement of partner experiences and tools.

A call to action concludes the presentation, urging partners toConnect, Build, and Engagewith Vonage for a powerful digital communication future.