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2024 Agenda

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Connex One: AI Recommendations to Increase Customer Experience

Joe Giammanco  (CRO, Connex One)

Location: Level 2 (Main Level), Keynote Room, The Venetian Ballroom F

Date: Wednesday, March 13

Time: 9:45 am - 9:50 am

Pass Type: All Access, CP Conference, Expo + Keynote, MSP Summit Conference - Get your pass now!

Session Type: Tech Talk

Vault Recording: TBD

Connex One

You need to know how to mitigate the risks of adding AI to a customer service team and meet their expectations. We’ll describe what to look for in an AI solution to enhance agent capabilities, provide an exceptional omnichannel experience, and stay out of negative news headlines.