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Anatomy of the CX Conversation

Scott Forbush  (VP of TSDs and BPOs, Nextiva)

Lauren Jackson  (Head of Professional Services, Nextiva)

Cathryn Valladares  (VP of Enterprise Solutions, Nextiva)

Jamaal Savwoir  (VP of Channel, BridgepointeCX)

Kristy Thomas  (VP of Enterprise Solutions, E78 Partners)

Location: Level 1 (Lower Level), Marco Polo 705

Date: Tuesday, March 12

Time: 3:00 pm - 3:50 pm

Pass Type: All Access, CP Conference, Expo + Keynote, MSP Summit Conference - Get your pass now!

Session Type: Deep Dive

Vault Recording: TBD


The advancement of technology has expanded the customer experience (CX) conversation far beyond the typical UC and contact center conversations. Join us as we collaborate with some of the industry’s best on how partners can advance the conversation with their customers while also creating increased revenue streams for their business.