2026 Agenda

AI and trust are defining the next generation of enterprise communications and collaboration. As AI becomes embedded across enterprise communications, trust and authenticity have emerged as central concerns that extend beyond traditional security. AI-driven threats such as deepfakes and sophisticated impersonation are forcing organizations to rethink identity verification at scale. The challenge is embedding verification directly into workflows and contact centers without creating friction that weakens security posture. Network-powered insights such as number intelligence, SIM swap detection, and identity verification enable businesses to confirm who they're interacting with while preserving seamless customer experiences.

In this keynote address, Vonage president and head of BU Applications Reggie Scales discuss the actionable frameworks for embedding trust into AI deployment across the contact center. Key takeaways will include strategies for unifying systems before scaling AI capabilities, implementing network-powered identity verification that maintains seamless experiences, and creating architectures where reliable experiences, enforceable governance, and authenticated identity become complementary rather than competing priorities.