Speakers
Karaline Venezia, Chief Revenue Officer, Capacity
With more than 20 years of experience in the customer experience (CX) technology sector, Karaline Venezia is a seasoned leader driving innovation and transformation. In her role as the CRO at Capacity, an AI-powered support automation platform, Venezia is dedicated to enhancing customer interactions through advanced technology solutions. Before her role at Capacity, she spent two years as Chief Commercial Officer at XtendOps, a prominent CX outsourcing firm, where she honed her skills in commercial strategy and operational excellence. Venezia also served as VP of Industry Solutions at Capacity for four years and spent more than six years as a sales leader at ForeSee, a leader in CX measurement. In these roles, she played a crucial part in developing strategies that drive customer satisfaction and business growth.