Lori Tisinai is the technology and training specialist for Computer Concepts USA. She consults with clients on leading-edge technology and manages the training and change management process to drive adoption. For more than two decades, she has owned and operated a computer training and consulting business, providing comprehensive training, business consulting and MSP services. Tisinai is a productivity accelerator who leverages software features to save time and frustration for her clients while proactively monitoring and maintaining Macs, PCs and networks. She is a connector in the MSP community, hosting learning events for peers and managing a Facebook group, IT Owner’s Compass, for MSP and channel peers.