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Sam Nelson is the vice president of contact center at Telarus. She has more than 10 years of experience in the tech industry, breathing life into new revenue initiatives. As a customer experience (CX) advocate, Nelson is passionate about helping partners achieve success with their customers by bringing state-of-the-art solutions to the forefront. She has helped customers and partners understand how to leverage CX as a competitive advantage. At Telarus Nelson drives the adoption of innovative solutions through the design and execution of key partner enablement components, including education, tool development and overall strategy within the partner ecosystem.