Speakers
Roger Hurst, Global Solutions Director, Connex.ai
Roger Hurst is a seasoned expert in contact center technology, digital transformation, and AI-driven customer engagement. As global solutions director at ConnexAI, he leads a team focused on integrating cutting-edge AI, omnichannel communication, and workforce optimization to enhance customer experience and operational efficiency. With over two decades of experience in contact center strategy, Hurst has played a key role in transforming customer acquisition, campaign management, and AI-powered automation for leading global brands. His expertise spans solution architecture, presales consulting, and orchestration of cloud-based customer engagement platforms. His technical knowledge, combined with a data-driven approach to process improvement, has made him a trusted advisor to enterprises looking to maximize the value of AI and automation. At ConnexAI, he drives innovations in conversational AI, intelligent agent assist, and seamless third-party integrations.