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Jake Butterbaugh is senior vice president of global organization at Five9. He and his team are responsible for building, managing and growing the customer experience partner ecosystem; opening new routes to market; and helping channel partners expand their practices to take the customer experience industry to exciting new heights. Jake has over 20 years' experience bringing innovative software solutions to new markets and establishing jointly beneficial channel partnerships. He is passionate about the role that business outcome focused technology plays in transforming the businesses and lives of our customers. Prior to Five9, Jake worked for Cisco, which he joined in 2008 as part of the cloud and managed services team. There he helped build Cisco's global strategy for cloud and hosted collaboration solutions (HCS). Following this launch, Jake helped Cisco shift its collaboration business to software and subscription sales while launching the Cisco Collaboration Flex Plan, the industry's first collaboration suite subscription to combine cloud, hosted and on-premises solutions in a single offer. Before Cisco, Jake worked at EMC & Accenture where he focused on consultative customer relationships and large engagement sales to deliver transformational business outcomes.