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Jon Arnold is Principal of J Arnold & Associates, an independent analyst practice providing thought leadership and go-to-market counsel, with a focus on the business-level impact of digital transformation on the future of work. Core areas of expertise include unified communications, collaboration, cloud platforms (UCaaS, CCaaS and CPaaS), artificial intelligence, speech technologies, IoT, contact centers and customer experience.
He has been consulting in many of these areas since 2001, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe.
Jon’s thought leadership can be followed on his widely read, award-winning JAA’s Analyst Blog, with ongoing commentary on Twitter and Linked In. In addition, Jon produces a monthly podcast with long-time colleague Chris Fine - Watch This Space – which is a regular feature in his monthly newsletter, JAA’s Communications and Collaboration Review.
In January 2022, Jon was included in 8x8’s 16 UCaaS influencers to Follow, 16 Hybrid Work Influencers to Follow and 16 CCaaS Influencers to Follow, and in December 2021 was listed in Playvox’s Top 50 Contact Center Twitter Accounts to Follow. Also in 2021, Jon was included in Onalytica’s Who’s Who in Unified Communications and Who’s Who in Telecoms.
During 2020, Jon was named a Top 100 Unified Comms Influencer and a Top 10 CX Contact Center Influencer You Need to Follow; in 2019 a Top 50 Unified Comms Influencer and a Top 30 Contact Center Influencer; and in 2018, Jon was included in a listing of Top 10 Telecoms Influencers and Top VoIP Bloggers to Follow.
Previously, in both March 2017 and January 2016, Jon was cited among the Top Analysts Covering the Contact Center Industry. Also in 2017, Jon was cited as a Top 10 Telecom Expert and in Six Business Communications Thought Leaders to Follow. Before that, GetVoIP.com named Jon a Top 50 UC Experts to Follow in 2015, as well as a Top 100 Tech Podcaster in 2014. JAA’s blog was recognized as a Top Tech Blog in 2016 and 2015, and has had other similar accolades going back to 2008.
As an analyst, Jon regularly attends leading events in the tech space, often as a speaker, including Enterprise Connect, ITExpo, Future of Work Expo, Cloud Conventions, SCTC and others.
Additionally, Jon is a UC Expert with BCStrategies, is a long-serving council member with the Gerson Lehrman Group and is regularly invited to judge industry awards events. He is frequently cited in both the trade press and mainstream business press, serves as an adviser to emerging technology/telecom companies, is a board member of the U.S.-based SCTC, and an Advisory Council member for U.K.-based UCX.