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Michael Cibelli (VP of Channels/Channel Chief, Observe.AI)
Location: Level 2, The Venetian Ballroom A
Date: Tuesday, May 2
Time: 11:20 am - 11:55 am
Pass Type: All Access, CP Conference, Expo Only, MSP Summit Conference
Session Type: MVP Session
Vault Recording: TBD
The pace of change is a business wide problem and contact centers hold the key to managing and making sense of all that transformation. What’s really happening in your business lies in the conversations taking place with customers or the perception of your brand in solving their problems. Channel partners must answer the question of whether they are really hearing those conversations. In this session, learn how contact centers are leveraging conversation intelligence and contact center AI to drive better business decisions faster.