Channel Partners Conference & Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Connex One: AI Recommendations to Increase Customer Experience

Joe Giammanco  (CRO, Connex One)

Location: Level 2 (Main Level), Keynote Room, The Venetian Ballroom F

Date: Wednesday, March 13

Time: 9:45 am - 9:50 am

Pass Type: All Access, CP Conference, Expo + Keynote, MSP Summit Conference - Get your pass now!

Session Type: Tech Talk

Vault Recording: TBD

Connex One

You need to know how to mitigate the risks of adding AI to a customer service team and meet their expectations. We’ll describe what to look for in an AI solution to enhance agent capabilities, provide an exceptional omnichannel experience, and stay out of negative news headlines.