2026 Agenda

MSPs face unprecedented opportunity—and significant pressure. As demand surges for AI, cybersecurity, and cloud services, many providers are hitting a familiar wall: a widening skills gap and a shortage of qualified tech talent. In this session, a senior leader from Robert Half, a global staffing and recruitment firm, will reveal insight from his work in the technology sector how leading MSPs are building bench strength through deep, flexible talent pools. Attendees will hear case studies and learn how they can confidently say "yes" to client demands without overloading their core teams or compromising service quality. An MSP's ability to scale hinges on having the right talent—both in-house and on-demand—to remain competitive in a fast-evolving market. While this is especially critical for lean MSPs and those expanding into new verticals, even large providers face staffing shortages. This session will include practical strategies for attracting, developing, and deploying talent that any MSP can use.