Pamela Diaz (CEO & President, Entara)
Mike Brunetti (Director of Professional Services, Entara)
Location: Level 2, The Venetian Ballroom J
Date: Monday, May 1
Time: 10:50 am - 11:25 am
Pass Type:
All Access, MSP Summit Conference
Session Type:
Conference Session
Track:
Technology & Innovation Track
Vault Recording: TBD
For more than 20 years, Entara has provided top-tier IT managed services to customers with a focus on process and reactive services. In this session, attendees will learn from Entara’s journey, best practices and transformation into an Extended Service Provider. In this session, the company will share best practices when it comes to developing a reputation for excellence in providing services and taking clients’ trust seriously. In 2020, the company realized that following the status quo was no way to sustain growth, ignite innovation and achieve breakthrough results and customer satisfaction. Through Entara’s work in digital forensics and incident response, the company witnessed firsthand the implications of customers’ work forces transitioning to hybrid and remote work. It discovered how unprepared many technology leaders were for the business ramifications of cyber threats and how channel partners could provide more value for their customers that bolsters the relationship.