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Agenda | Channel Partners Virtual 2021

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If You Had a Second Chance

Bobby DeMarzo  (Head of Content - Channel Partners & Channel Futures, Channel Partners)

Brandon Vancleeve  (IT Consultant, Pine Cove Consulting)

Bryon Beilman  (President & CEO, iuvo Technologies)

Date: Tuesday, March 2

Time: 3:25pm - 3:55pm

Session Type: Conference Session

Vault Recording: TBD

IT service providers stepped in to stabilize their customers’ business so they could navigate the pandemic. They rapidly deployed a wide range of solutions intended to securely support remote workers, collaboration internally and with suppliers and keep the company operational. Hindsight is always 20-20 so what lessons have leaders of service and solution providers learned from their experiences of 2020 and how will they apply those lessons going forward. There are other challenges and more manageable disasters that lie ahead. This executive panel will offer a reflection and look ahead on the following issues:
• Were the solutions installed to stabilize customers scalable to accommodate a business rebound?
• A frank assessment of what was done right and wrong
• How customer perspectives and spending on disaster recovery have been forever altered—or not.
• What we all would do differently—if we had the chance
• Where do we go from here—how to take the voice and data solutions built over the past several months into the future