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Hilary Gadda (Director, National Channel Development, TPx)
Dany Bouchedid (Founder & CEO , COLOTRAQ)
Dave Dyson (Chief Communication Strategist, Eclipse Telecom)
Jeffery Ponts (Founder & Executive Vice President, Datatel Solutions)
Location: Level 2, Titian 2201
Date: Tuesday, April 12
Time: 11:20 am - 11:55 am
Pass type: All Access, CP Conference sponsored by LiveVox - Get your pass now!
Session Type: Conference Session
Track: Business of the Channel
Vault Recording: TBD
The senior leadership of channel organizations are juggling so many shifting responsibilities that they often forget to sharpen their focus on the one thing that matters most—the customer. Leaders must divide their time with pressing talent issues, working with suppliers and motivating employees, all the while making sure sales and profits are growing. The reality is new purchase orders won’t come in — nor will new clients — unless you put the customer experience at the center of the organization. This session will cover strategies and tactics for improving the customer experience and provide insight on the value of client retention.