2025 Agenda

In this fireside chat, Disruptive Innovations CEO David Wright will engage in a conversational deep dive with a health systems organization CIO. They will discuss how healthcare organizations can use customer experience, unified communications and contact-center-as-a-service technologies to enhance patient engagement, operational efficiency and innovation. This informal and interactive talk will show how effective communication can save lives. Attendees will learn how to use tools such as UC or CCaaS to improve patient engagement. The session will include concrete examples of how to use CCaaS to streamline call routing, reduce wait times, and enable omnichannel interactions, plus how to improve collaboration between teams to reduce response times through UC tools. Looking ahead, they will discuss the potential of using AI for predictive modeling and patient engagement analytics, and opportunities to deploy CCaaS for proactive care such as outbound reminders and wellness checks. Whether you sell into the healthcare industry or not, this session will reveal important insights from an influential CIO and will provide time for audience Q&A.