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Location: Level 2, Venetian Ballroom J
Date: Wednesday, April 13
Time: 10:45 am - 11:20 am
Pass type: All Access, CP Conference sponsored by LiveVox - Get your pass now!
Session Type: Conference Session
Track: Emerging & Disruptive Technology
Vault Recording: TBD
The contact center is undergoing a major transformation. Enterprises are using various AI techniques to analyze data, build chatbots and evaluate agent performance. However, the foundation upon which these techniques are built is based on aging technologies. A new technique called Generative AI, also known as GPT-3, is showing promise in replacing existing AI techniques. Attendees will hear about the opportunities offered by GPT-3 and the pros and cons of leveraging this technology in the contact center space. Join an interactive discussion of the various approaches in which channel partners can use this technology to build new or expand existing practices. Speakers will address the creation of new roles, whether agents will be replaced by bots or if there will be a hybrid future — and what it might look like.